> For the complete documentation index, see [llms.txt](https://docs.fairmarkit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fairmarkit.com/buyers/integrations/supplier-integrations/amazon-business-integration/frequently-asked-questions.md).

# frequently asked questions

### What types of events are supported? <a href="#whattypesofeventsaresupported" id="whattypesofeventsaresupported"></a>

Amazon Business only supports request for quote events with goods-type line items. Any service or group line items will be ignored.

### How can I tell if it's an Amazon Business response? <a href="#howcanitellifitsanamazonbusinessresponse" id="howcanitellifitsanamazonbusinessresponse"></a>

When you received an Amazon Business response, you will see a "Marketplace" label on the response. This means that the response was returned from Fairmarkit's integrated flow with Amazon Business.

<figure><img src="https://1711751134-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F95QWDcOsKn95Me8sE2RP%2Fuploads%2Ft7Zj8eBZbaWhuSix0msJ%2Fab-label.png?alt=media&amp;token=4c462b3a-0e74-41c2-b0fe-a55d8cf51389" alt=""><figcaption></figcaption></figure>

### Why didn't I receive a response from Amazon Business? <a href="#whydidntireceivearesponsefromamazonbusiness" id="whydidntireceivearesponsefromamazonbusiness"></a>

The current average response time from Amazon Business is 3 business days. Response time may depend on volume, complexity, and delivery requirements. Additionally, Amazon Business only responds to US-based events with a single line item that have 999+ items or $10,000+ value.

### Why was my order canceled? <a href="#whywasmyordercanceled" id="whywasmyordercanceled"></a>

PO approval for Amazon Business purchases must occur within 7 days to avoid order cancellation.


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