Supplier onboarding

As your company joins Fairmarkit, we want to ensure a seamless transition for your existing supplier contacts, helping them understand the benefits of using Fairmarkit and how to onboard effectively. As part of their onboarding, your suppliers will be invited to comprehensive Fairmarkit training and will receive targeted emails at key stages of the onboarding process. This process is crucial for establishing effective communication and transitioning to Fairmarkit.

Training

With our live Fairmarkit training, we equip your suppliers with the knowledge and skills to be successful in Fairmarkit. The introductory session covers key features, best practices, and tips to maximize their experience.

Customer champion: The live training is a webinar hosted through ZoomEvents for your suppliers. We will ask the customer’s champion to join the webinar to provide an overview of why you are partnering with Fairmarkit.

Onboarding emails

We've designed a series of customizable email templates to help support your suppliers. These emails provide a foundation for communicating with your suppliers, outlining key steps, and providing essential information throughout the onboarding journey. You can tailor these emails to better suit your company's specific needs and branding, ensuring that your suppliers receive clear and concise guidance during the transition to Fairmarkit.

For your emails:

• Logos: We will include your company logo and the Fairmarkit logo in each email.

• Customization: You can choose to customize the first email (Process overview).

• Engagement statistics: We'll share engagement statistics for the emails with you.

1st communication - Process overview

We'll announce the new quoting process to your suppliers, requesting them to confirm or update their contact information to ensure smooth communication moving forward. You will align with your Engagement Manager on who will send the first communication and which email address will be used. Email template: view | download (Google Drive .docx file)

2nd communication - Fairmarkit webinar invite

A warm welcome email will be sent from the Fairmarkit team, inviting your suppliers to sign up for a live webinar. This session will provide an overview of the platform, the new partnership, and a Q&A segment. Email template: view | download (Google Drive .docx file)

Webinar: The Fairmarkit and customer teams will co-hosted supplier webinar where we will invite the customer champion to provide an overview of the partnership.

3rd communication - Post-webinar follow-up

We'll send a recording of the webinar to all suppliers, including those who attended, those who missed the session, and those who didn't register. This ensures that everyone has access to the information shared. Email template: view | download (Google Drive .docx file)

Questions?

Get in touch with our Supplier team at [email protected].