Fairmarkit Support
By signing up for a Fairmarkit Case Management account, you can create, review, and reply to support request tickets with the Fairmarkit support team.
Submit a request
Email support: You can also directly email [email protected] to automatically create a request ticket.
Go to the Submit a request page.
Enter any relevant information for your request, and then click Submit. You'll receive an email acknowledging your request. If this is your first request, you might need to create an account password to manage your requests.
Create an account password
Once you've created a request, you are automatically registered for a Fairmarkit case management account. You will just need to create a password for your account.
Submit a support request.
We'll create a ticket for you, and you will receive an email acknowledging your request.
Open the email, and click the link.
The Sign in to Fairmarkit screen displays.
Click Get a password. The Please set me up with a new password screen displays.
Enter you email and click Submit. In order to receive a password, this must be the same email used to submit your request.
You will receive an email to create a password for your account.
Open the email, and click the link.
The Choose your secret password screen displays.
Enter you name and password, and click Set password.
Review your request list
Once logged in, click on your name and select My activities to see the requests you have submitted and review their status.
Review a request
From the My requests list, click on the subject of your request to open the request and review the history and make any necessary updates.
Add a comment
From a request, you can add new comments and attach files to help aid in the resolution of your request.
Click Add to conversation.
The comment field expands.
Enter a comment or attach any helpful files, and then click Submit. The information is shared with Fairmarkit support.
Still have questions?
Please don't hesitate to reach out to us at [email protected] with any further questions.
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