> For the complete documentation index, see [llms.txt](https://docs.fairmarkit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fairmarkit.com/release-notes/terms-and-policies/fairmarkit-support.md).
# Fairmarkit Support
By signing up for a Fairmarkit Case Management account, you can create, review, and reply to support request tickets with the Fairmarkit support team.
### Submit a request
Email support: You can also directly email to automatically create a request ticket.
{% stepper %}
{% step %}
Go to the [Submit a request](https://support.fairmarkit.com/hc/en-us/requests/new) page.
{% endstep %}
{% step %}
Enter any relevant information for your request, and then click Submit.\
You'll receive an email acknowledging your request. If this is your first request, you might need to create an account password to manage your requests.
{% endstep %}
{% endstepper %}
### Create an account password
Once you've created a request, you are automatically registered for a Fairmarkit case management account. You will just need to create a password for your account.
{% stepper %}
{% step %}
[Submit a support request](https://support.fairmarkit.com/hc/en-us/requests/new).\
We'll create a ticket for you, and you will receive an email acknowledging your request.\
{% endstep %}
{% step %}
Open the email, and click the link.\
The Sign in to Fairmarkit screen displays.\
{% endstep %}
{% step %}
Click Get a password.\
The Please set me up with a new password screen displays.
{% endstep %}
{% step %}
Enter you email and click Submit. In order to receive a password, this must be the same email used to submit your request.\
You will receive an email to create a password for your account.\
{% endstep %}
{% step %}
Open the email, and click the link.\
The Choose your secret password screen displays.\
{% endstep %}
{% step %}
Enter you *name* and *password*, and click Set **password**.
{% endstep %}
{% endstepper %}
### Review your request list
Once logged in, click on *your name* and select *My activities* to see the requests you have submitted and review their status.
### Review a request
From the My **requests** list, click on the subject of your request to open the request and review the history and make any necessary updates.
### Add a comment
From a request, you can add new comments and attach files to help aid in the resolution of your request.
{% stepper %}
{% step %}
Click **Add to conversation**.\
The comment field expands.\
{% endstep %}
{% step %}
Enter a comment or attach any helpful files, and then click **Submit**.\
The information is shared with Fairmarkit support.
{% endstep %}
{% endstepper %}
### Still have questions?
Please don't hesitate to reach out to us at with any further questions.
---
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